Refund Policy
Thanks for your interest in Online Payment. We are committed to providing an excellent experience and quality learning to all our users. As with any online purchase, certain terms and conditions govern our Refund Policy. By purchasing or registering for any program through Online Payment, you agree to the following Terms & Conditions and Refund Policy.
1. Refunds for Live Training
If a customer requests a refund for a live training program, the refund request must be communicated to our Customer Service Team at least 24 hours before the scheduled start of the training.
Refund requests received less than 24 hours before the commencement of the live training may not be eligible for a refund.
Refunds for live training may be processed in cases where the training is cancelled or postponed, subject to the terms mentioned below.
2. Refund Due to Personal Reasons
If a customer requests a refund due to personal reasons, is unable to attend the training on the scheduled date, has registered by mistake, or is unable to attend due to a sudden emergency, the refund may be processed after deducting a 5% transaction/service charge from the amount paid.
The applicable deduction covers transaction and service-related charges incurred in processing the registration and refund.
3. Training Postponement or Cancellation
If the training is postponed due to any circumstances, the customer will be eligible for a 100% refund of the amount paid, without any deduction towards transaction or service charges.
In case of cancellation of the training by Online Payment, the refund will also be processed as per the applicable refund procedure.
4. Duplicate Payment / Accidental Second Registration
If a candidate pays the fees twice for the same course or training by mistake, the additional/duplicate amount will be refunded.
In such cases, the refund will be processed after deducting the applicable service and transaction charges.
5. Product/Service Not as Described
If you feel that the product/service received is not as shown on the website or is not as per your expectations, you must bring the matter to the notice of our Customer Service Team within 2 days of receiving the product/service.
The Customer Service Team will review the complaint and, after considering the circumstances, take an appropriate decision regarding the refund.
6. Refund Processing Time
In case a refund is approved by Online Payment, it will take approximately 9–15 days for the refund to be processed and credited to the end customer, subject to the processing time of the relevant bank/payment gateway.
7. Customer Service
For any refund-related query or request, please contact our Customer Service Team:
Email: onlinepayment.ask@gmail.com
WhatsApp: +91 95612 34211
By registering for a program or making an online payment, the customer confirms that they have read, understood, and agreed to this Refund Policy and the applicable Terms & Conditions.